Terms & Conditions
Membership Terms and Conditions
In becoming a member of the South Western Federation of Museums and Art Galleries (SW Fed), I agree to SW Fed using my details to process my membership, to provide me with membership services, and to manage my membership.
Depending on your contact preferences, SW Fed will also contact you to share news, opportunities and special offers relating to membership, events, the heritage sector in general, products, services and fundraising. We will not sell your data to any third party.
You can unsubscribe from emails by contacting us or by clicking the unsubscribe link at the bottom of mailing list emails.
Membership subscription duration
The membership contract is for one year starting from the date we receive payment. Your contract ends automatically after one year unless you renew before the end date. For example, if you make a payment on 1 April 2016, your contract will end on 31 March 2017, unless you renew within that time. The expiry date for memberships that began or were renewed before 19 August 2015, is 31 March 2016.
Right to cancel (individual memberships only)
You have the right to cancel your membership order within 14 days, starting the day after the day on which the contract was made. You are not obliged to provide a reason. To be within the accepted cancellation period, it is enough for you to have sent communication within that time. To cancel your order, you must contact us via email or by post to the address on the model cancellation form.
You may use this model cancellation form but you do not have to: download model cancellation form
Effects of cancellation (individual memberships only)
If you exercise your right to cancel, both your and our obligations under the contract will be ended. We will reimburse all payments received from you, including any original delivery costs. We may deduct the value of any services provided, at your express request, during the cancellation period.
We will reimburse you without undue delay and within
a) 14 days after the day we receive back from you any goods supplied (including the membership pack)
b) (if earlier) 14 days after the day we receive proof that you have sent the goods back
c) if there were no goods sent, 14 days after the day on which we you inform us about your decision to cancel this contract
We will reimburse you using the same payment method you originally used unless we come to an express agreement with you to use an alternative method. In any event, you will not incur any fees as a result of the reimbursement.
You must send any goods (including the membership pack) back to us or hand them to someone that we have authorised to collect them. You must return the goods within 14 days of when you informed us of your decision to cancel. You will need to bear the costs of the returning the goods.
In signing up as a member, your membership benefits start within the cancellation period. We may charge you for any benefits used during the time up to when you inform us of your decision to cancel. For example, this includes purchase of discounted tickets to events, or booking a free place on a SW Fed-run Museums Skills training session. This charge will be in proportion to what has been supplied in comparison with the full contract price.
Memorandum and Articles of Association
You can view our Memorandum and Articles of Association by clicking here.