Consultation Techniques

Museums need to consult their users and non-users, their stakeholders and workforce to gather information and ideas to develop their service and to build ownership and cohesion. Consultation is a requirement of Accreditation 2011, in the development of a museum’s Forward Plan and in assessing Users and their Experiences.

Many of the techniques used in consultation are the same as those used for evaluation and you will find additional resources in that section of the website.