South Western Federation of Museums and Art Galleries

Weekend Front of House Volunteer - Clifton Suspension Bridge Trust

The Clifton Suspension Bridge Visitor Centre is run by a team of volunteers who welcome visitors from all over the world! We are looking for weekend help, if you are interested we'd love to hear from you!

Purpose of Role:
  • To deliver a friendly welcome to all visitors
  • Provide an efficient service in the gift shop

Anticipated Time Contribution: Flexible – Volunteers can request a regular shift or can take up shifts as and when. We would ideally welcome a commitment of 6 months for this role.

Main Activities or Duties:

  • Welcome visitors to the Centre
  • Provide visitors with an overview of the exhibitions when they arrive (working together with the Gallery Explainer Volunteer)
  • Process sale of goods from the gift shop using the cash register & card machine
  • Ensure stock is replenished & advise a supervisor if stock is low
  • Ask Visitors for feedback if required
  • Pass comments and feedback to the Manager of CLV Officer
  • Provide visitors with information about products on sale
  • Whenever possible assist visitors with information about the city if requested
  • Occasionally answer the telephone and deal with enquiries politely
  • Promote upcoming activities and events to visitors
  • At times this role may require volunteer to lock/unlock the building and setting or un-setting the intruder alarm
  • Ensure the gift shop and foyer area are clean and tidy

What we are looking for:

  • Good communication skills
  • Enthusiasm
  • Polite and friendly manner with visitors
  • Reliable
  • Honest
  • Punctual
  • Well presented
  • All volunteer are required to complete a DBS check


  • All new volunteers are invited to shadow an existing volunteer to gain an overview of the role and how the organisation works
  • A general induction will be given by the Manager or CLV Officer. The induction will include an introduction to the gallery displays, museum policy and procedures, general responsibilities and terms and conditions as outlined in the induction checklist.
  • Full till training will be given
  • We will also provide training on using the intruder alarm and locking/unlocking the building Benefits
  • Meeting new people – both visitors and fellow volunteers
  • Learn new skills
  • Mileage allowance within agreed guidelines paid
  • Opportunity to work as part of the team & feedback to how the centre can be improved
  • Team events and trips

Please contact Kat Tudor who will provide you with an application form, or answer any questions you may have: 01179744664

Organisation name: Clifton Suspension Bridge Trust

Contact name: Kathryn Tudor

Contact email:

Contact phone number: 01179744664

Contact website:

Type: Volunteering

Location: Bristol

Deadline for completed applications: Monday 30 September 2019

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