South Western Federation of Museums and Art Galleries

Volunteer Coordinator - Bristol Aero Collection Trust

This is an exciting opportunity for an experienced and dynamic individual to join our team to coordinate the volunteer pool at Aerospace Bristol, a new museum which opened in 2017. Aerospace Bristol tells the story of over 100 years of aerospace design and manufacturing. The museum has learning at its heart and aims to inspire, entertain and inform present and future generations through their understanding of, and engagement with, the stories and collections of Bristol’s aerospace industry – past, present and future. It is also home to the last Concorde ever built and the last to fly when it returned to its UK birthplace in Bristol. Its specific aims are to: • Enable a wide range of people to participate in and learn about the region’s aerospace design and manufacturing heritage • Advance learning, skills and training particularly in science, technology, engineering and design, as well as heritage conservation skills • Conserve the heritage for present and future generations to experience, appreciate and enjoy • Celebrate the world class achievements of the aerospace industry and the people who made it possible. Overview of the Role The museum currently has around 130 volunteers and aims to build its volunteer pool to 200 with a greater diversity to reflect the broader community. Volunteers play an important role at the museum, enhancing the visitor experience, conserving objects, maintaining exhibits and helping with administration. The Volunteer Coordinator is a permanent, part-time post and will recruit, train, coordinate and ensure effective management of this large pool of volunteers who make the running of the museum and the care of its collections possible. You will be responsible for the, induction monitoring and development of individual volunteers as well as the overall development of volunteering policies and procedures. You must be good with people and able to support and develop our volunteer pool as the museum continues to grow, developing its volunteers and their roles to benefit both them and the museum. You will act as first point of contact for all new and future volunteers and will support our heads of department in the development and recruitment of new volunteer roles across all areas of the organisation (visitor services, collections, learning, and community engagement, events, fundraising and marketing) You will also be required to work with external agencies to ensure recruitment of a diverse pool of volunteers from across our community.

Job Purpose Key areas of work will be: • Reviewing and developing the existing volunteer policies and procedures • Creating the infrastructure for diverse volunteering opportunities across the oganisation (collections, office and public facing roles) • Identifying volunteer roles and opportunities in the organisation • Amending existing and drawing up new descriptions for volunteering roles • Advertising and recruiting to these roles from a diverse potential pool (including young people, returners to work, long term unemployed etc) • Develop and maintain relationships local organisations such as volunteering centres, universities etc. with regards to volunteer recruitment • Assessing interests and availability of prospective volunteers • Interviewing prospective volunteers • Manage training and development programmes • Delivering induction training to new volunteers • Managing, recording and evaluating relevant training programmes for volunteers • Interfacing with other staff to identify volunteer turn over and vacancies • Placing volunteers in appropriate work opportunities • Developing a programme of volunteering for young people and vulnerable adults • Initiating and managing social policies / support / events for volunteers • Maintaining up-to-date volunteer database • Reviewing and updating / amending volunteer agreements and handbook • Ensuring compliance with Health and Safety matters • Leading and organising the monthly volunteers’ meeting • Coordinating regular updates for the volunteers via their monthly e-newsletter • Acting as the main point of contact for all volunteer queries, suggestions and concerns from both staff and volunteers

Knowledge, Experience and Skills Essential • Have at least 3 years’ experience of managing volunteers or an equivalent workforce • Excellent inter-personal skills and experience of people development and training • Good organisational skills and the ability to prioritise • Good verbal and written communication skills • Computer literate, including in Word, Excel and PowerPoint Desirable • Experience gained from in a heritage, leisure or tourism environment • Have an understanding of the wider context of volunteering and relevant external agencies • Experience of working with people from diverse backgrounds • Customer service experience • Keen to learn about the Bristol Aero Collection Trust and its activities • Knowledge of relevant legislative requirements relating to the role • Commitment to best practice and a desire to improve performance of self and others Terms and conditions • The offered salary is commensurate with experience. • 22.5 hours per week, with the possibility of some evening and weekend work as required, with notice. • Flexible hours will be considered. • The post holder will be subject to a DBS check. Bristol Aero Collection Trust is an equal opportunities employer.

Please write a covering letter of no more than 2 sides A4 (minimum font 11 point) addressing each point in the person specification, explaining why you would like this job and how you would approach to the challenge. Please enclose an up-to-date CV including current salary, notice period and contact details for your two most relevant referees (please indicate if they can be contacted immediately or not). The closing date for receipt of applications is Monday 25 February 2019. An email copy is to be sent to Alternatively, hard copies can be sent to: Helen Brown Head of Finance and Administration Aerospace Bristol Hayes Way Patchway Bristol BS34 5BZ Interviews will be held during the week commencing w/c 4 March or w/c 11 March 2019. If you already know that you cannot make any days during this week, please provide alternative dates with your application, stating when you would be available for interview.

Organisation name: Bristol Aero Collection Trust

Contact name: Lloyd Burnell

Contact email:

Contact phone number: 01179315315

Contact website:

Type: Part-time (permanent)

Salary: Full-time equivalent £20,000 to £26,000 depending on experience

Location: Bristol

Deadline for completed applications: Monday 25 March 2019

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