South Western Federation of Museums and Art Galleries

Visitor Services Volunteer - Aerospace Bristol

Visitor Services Volunteers play a key role in creating a welcoming and friendly museum experience, engaging with and inspiring our visitors by delivering first class customer service.

Role Purpose: Visitor Services Volunteers play a key role in creating a welcoming and friendly museum experience, engaging with and inspiring our visitors by delivering first class customer service. Role Description: Volunteers will be working with the Visitor Services Team to enhance the visitor experience by engaging with visitors and by promoting museum products and activities. Tasks will include but not be restricted to:
  • Welcoming visitors to the museum, checking and scanning tickets, managing queues, answering questions, gallery supervision
  • Encourage visitors to engage with interactive activities
  • Supervise activity tables and encourage engagement with object handling activities
  • Promote museum talks and tours
  • Be proactive in engaging with visitors and a willingness to share your museum stories
  • Providing additional support with other initiatives Visitor Services Volunteers also have the opportunity to become a tour guide, which involves giving a variety of talks and tours to our visitors. Ranging from 10 minute talks to 45 minute tours, being a tour guide is not only fun but it is a great way to build confidence through public speaking and the development of presentation skills. Additional training is provided and you will be required to complete a tour guide appraisal.

By supporting the museums objectives, you will:

  • Enable people to participate in and learn about Bristol’s aviation history
  • Advance learning, skills and training
  • Conserve Bristol's aerospace heritage through engagement
  • Celebrate Bristol’s aerospace achievements and inspire a new generation

Role Reports to: Visitor Services Duty Managers and Volunteer Coordinator

Where: Aerospace Bristol Hayes Way Patchway Bristol BS34 5BZ

When: Shifts are scheduled for 09:30 – 13:30, 11:30 – 15:30 and 13:00 – 17:00 (Summer opening hours) 12:00-16:00 (Winter opening hours) on any preferred day of the week (Mon – Sun). You can of course volunteer for the full day if you wish. It would be most helpful to us if you were able to offer a minimum of one shift every week to volunteer. Please note that whilst we welcome all applications we are currently prioritising those applicants who can offer availability for afternoon and weekend shifts.

Duration: The role will be reviewed regularly.

Requirements: We are looking for people who:

  • Are passionate about providing a high level of customer service
  • Are enthusiastic and friendly
  • Enjoy interacting with museum visitors of all ages and backgrounds
  • Enjoy working as part of a team
  • Are willing to promote the museum and its activities

Please note no previous experience is required and full training will be provided.

Commitment to You:

  • Volunteers will receive training for the role prior to their first day in the galleries
  • We will welcome you to a team that is inclusive, welcoming and passionate about Bristol’s rich aerospace history
  • We will work with you to understand what you want to achieve from your volunteering and assist you in working towards those goals
  • We will listen to any ideas or suggestions that you might have

What’s in it for You:

  • The opportunity to gain experience at an award winning museum
  • Gain new skills and experience within the heritage/tourism sector
  • The opportunity to meet new people and be part of a friendly and enthusiastic team
  • Work with our amazing collection of objects
  • Expand your knowledge of the aerospace industry and the important part that it has played in the lives of Bristol people.

Why We Want You: Aerospace Bristol museum opened in 2017 and is home to the last Concorde ever built and the last to fly when it returned to its birthplace in 2003. Our vision is an aerospace museum, which inspires, entertains and informs through the understanding of, and engagement with, the stories and collections of Bristol’s aerospace industry – past, present and future. If you have a passion for planes, are enthusiastic about education, are mad for museums or are hoping to gain experience for employment then we want to hear from you.


  • Volunteers are asked to adhere to the terms of the volunteer agreement
  • Volunteers will be required to attend role specific training prior to commencing volunteering at the museum
  • Volunteers may be required to undertake a Basic Disclosure Check prior commencing their role.

Number of Vacancies: Multiple

Application Deadline: Ongoing

For more information and to apply please visit:

Organisation name: Aerospace Bristol

Contact name: Anna Bishop

Contact email:

Contact website: http://www.

Type: Volunteering

Location: Bristol

Deadline for completed applications: Monday 30 November 2020

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