South Western Federation of Museums and Art Galleries

Visitor Experience Officer - Dunster Castle, National Trust

As a Visitor Experience Officer, you’ll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property. Summary Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications? We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors, and it will be you job to make sure we’re doing that all year round. Accommodation is provided to the post holder for the proper or better performance of his or her duties in accordance with Trust criteria and HMRC rules. What it's like to work here Set on the edge of Exmoor, overlooking the Bristol Channel, Dunster Castle has been here for around a thousand years. These days this busy historic property welcomes around 200,000 people a year who come to enjoy its stunning setting and host of things to discover and do. For more information about our property please visit www.nationaltrust.org.uk/dunster-castle What you'll be doing As a Visitor Experience Officer:
  • You’ll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property.
  • Working alongside the Visitor Experience Manager, you’ll develop engaging and meaningful interpretation that can teach, move and inspire our visitors.
  • Understanding how and why we engage our supporters is key.
  • Working with our spirit of place, you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.
  • You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent.
  • As a champion of exceptional visitor experiences, you’ll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation.

Apply online: https://careers.nationaltrust.org.uk/OA_HTML/a/#/v...

Organisation name: National Trust

Contact name: Emma Harnett

Contact email:

Contact phone number: 01643821314

Contact website: http://www.

Type: Permanent

Salary: £19,928

Location: Dunster Castle

Deadline for completed applications: Tuesday 10 December 2019

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