Posted February 28, 2020 at 13:47 PM
Visitor experience: You will ensure an exceptional standard of customer service and warm welcome for all visitors, volunteers and users. You will deliver high standards of presentation; developing and delivering
programmes of events, exhibitions, workshops, activities, and outreach to engage a broad range of people. You will ensure the full range of the Mill’s services and facilities is used by visitors, the
community and other users and enhance opportunities for learning and engagement throughout the site.
Finance: You will seek opportunities to maximise income, profitability and innovation, developing ideas from your team and customer feedback. As part of the Mill’s Management Team you will contribute to the development of the overall Mill Business Plan.
People: You will lead a team of volunteers and staff to deliver an outstanding visitor experience, creating an environment where talented and enthusiastic staff and volunteers are fully engaged and delivering high quality visitor experience. Premises/contents You will deal with varied issues and problem-solving concerned with the day to day operation of the Mill. As this role includes acting as a Duty Manager, including a weekend rota, you must have a hands-on approach. You will ensure your actions and those of your team are safe, secure and comply with all relevant legislation and Whitchurch Silk Mill Operating Procedures, to minimise risk to all. Corporate & statutory initiatives You must understand and comply with all Whitchurch Silk Mill procedures and policies and follow Trust policies in the Team handbook. With a small, flexible workforce there may be the need to redeploy staff as needs require for operational effectiveness.
Scope: visitor numbers / turnover: 25,000+ visitors: turnover £200k+ team: direct reports and 10+ volunteers area of impact: responsible for visitor experience, working with all teams, will deputise for the Mill Director, development of visitor experience with significant input into the Business Plan.
To Apply: If you would like to be considered please complete the application form on our website and send to Lisa Gale, Visitor Experience Manager, email@example.com by 5pm on Monday 30 March 2020 Interviews: 15 April 2020 Contract date: 17 June 2020 to 23 April 2021
Organisation name: Whitchurch Silk Mill
Contact name: Lisa Gale
Contact phone number: 01256892065
Contact website: http://www.https://whitchurchsilkmill.org.uk/opportunities/
Type: Part-time (fixed term)
Salary: £27,000 (pro rata)
Location: Whitchurch, Hampshire
Deadline for completed applications: Monday 30 March 2020
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