South Western Federation of Museums and Art Galleries

Visitor Experience Admin Volunteer - Bath Abbey

The Visitor Experience Admin Volunteer supports the work of the Visitor Services Team in several ways, including regular administrative tasks to help prepare the team for the week ahead and providing exceptional customer service answering visitor enquiries.About Bath Abbey: Bath Abbey has been a site of Christian worship in the heart of the City of Bath for over 1,000 years. It is an active Parish Church holding over 1,000 services a year. Three different church have stood on the site: a Saxon monastery, a Norman Cathedral, and the present Medieval Abbey. Edgar, the first King of all England, was crowned at the Abbey in Bath in 973. The Abbey continues to be a significant site, visited by almost 500,000 people a year. The Abbey is entering an exciting new phase, as its Footprint project begins. Footprint aims to: repair and conserve the Abbey’s nationally-significant floor; install eco-friendly underfloor heating using hot water from the Roman Baths; create new interpretation for people to discover more about the Abbey; and create new spaces for schools and local children to take part in learning and choral music at the Abbey. Key activities for this role:
• Producing and circulating the Abbey’s events sheet for the week ahead.
• Updating the volunteer welcomers information folder for the week ahead.
• Updating the general volunteer information board in the volunteer break space.
• Printing name badges for new volunteers.
• Supporting the Deputy Visitor Services Manager in group visits administration as required.
• Checking and responding to visitor emails in the general visits inbox, or escalating when appropriate.
• Using social media to communicate with the Abbeys visitors.
• Updating opening times on the Abbey website.
• Keeping up to date with what is happening in the Abbey and attending training and occasional reviews as required.
• Acting as an ambassador for the Abbey and assisting visitors when on the Abbey floor.
• Completing appropriate one off tasks as reasonably requested by the Visitor Services Manager and Deputy Visitor Services Manager.
• There is an opportunity to work on a specific project depending on your personal interests and the needs of the Abbey, to be agreed once volunteering has started.
• This role will be required to spend some time on the Abbey floor, when in public spaces all staff and volunteers are expected to be smartly dressed and wearing a name badge which will be provided.


This role would suit people with the following characteristics/skills:
• Interest in developing skills in Visitor Experience administration in a heritage environment.
• Happy to work as part of a small, supportive team.
• Able to work independently and manage own time effectively when required.
• Punctual and dependable, willing to be flexible.
• Open to give and receive feedback from the Visitor Services Manager and Deputy Visitor Services Manager, so we can ensure that you and our visitors receive the best experience possible.
• Able to use Word, Excel and email software.
• Able, or willing to learn, to use InDesign at a basic level and experience of updating simple websites.
• Able, or willing to learn, to use the Abbey’s social media channels, specifically Facebook, Instagram and Twitter. What we offer our volunteers:
• A beautiful and tranquil place to be a part of, in a bustling heritage city. There will always be something new to experience and discover.
• The opportunity to gain new skills, if you are looking to start your career or to use the ones you already have.
• You will meet a wide range of people from all over the world with plenty of laughs, smiles and interesting conversations.
• A supportive and friendly team to work with, a chance to make new friends.
• A sense of ‘a task well done’ as you go home for the day. You will have helped us to carry out our work/mission, as well as maintaining the Abbey building for future generations.
• Regular newsletters and updates.
• All staff and volunteers receive a 10% discount on items for sale in the Abbey Shop. Your induction includes an optional free Tower Tour.
• You will be part of a caring and dynamic organisation at a time of exciting change with the HLF funded ‘Footprint’ project. You will be part of a larger community of Abbey Volunteers and will be included in training, participation and social events. Time commitment: We are looking for a commitment of 1 day a week, preferably Fridays but can be flexible, for a minimum of 3 months.

Application procedure: Covering letter explaining why you are interested in this volunteer role (no more than one side of A4); Application form; Informal interview; Two character references; DBS check and safeguarding training Please contact Sarah Preece, Visitor Services Manager at spreece@bathabbey.org for more details or an application form.

Organisation name: Bath Abbey

Contact name: Sarah Preece

Contact email:

Contact phone number: 01225303310

Contact website: http://www.bathabbey.org

Type: Volunteering

Location: Bath

Deadline for completed applications: Friday 24 May 2019

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