South Western Federation of Museums and Art Galleries

Membership and Visitor Welcome Manager - Dunster Castle, National Trust

Have you got fantastic team leadership skills and experience of working to targets in a busy visitor environment? We’d like you to bring those skills to the biggest conservation charity in Europe. We need your help to delight our visitors every day, helping us grow our membership every year. What it's like to work here Set on the edge of Exmoor, overlooking the Bristol Channel, Dunster Castle has been here for around a thousand years. These days this busy historic property welcomes around 200,000 people a year who come to enjoy its stunning setting and host of things to discover and do.

For more information about our property please visit

What you'll be doing:

  • Visitors are a vital part of what we do. As a charity every penny we raise goes back into our continued conservation of our places and spaces. As the manager for the membership and visitor welcome team, you’ll lead by example, seizing all opportunities to grow our income at the visitor welcome, from promoting the benefits of our membership, to gift aid and direct debit schemes.
  • You’ll be responsible for inspiring your team to achieve membership targets, as well as delivering your own.
  • You’ll coach and motivate the team to ensure a high standard of customer service.
  • You’ll be responsible for the presentation of the visitor reception and making sure your team is always aware of what’s happening at the property that your visitors can enjoy.
  • You’ll tell your visitors about the amazing work we do and what their money is funding.

Apply online:

Organisation name: National Trust

Contact name:

Contact email:

Contact phone number: 01643821314

Contact website: http://www.

Type: Permanent

Salary: £24,075

Location: Dunster Castle

Deadline for completed applications: Tuesday 10 December 2019

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